Tuesday 19 February 2013

Q What are contents of claim letters?


Q What are contents of claim letters?

Ans: Contents of Claim Letters:
A dissatisfied party may either discontinue business contact or may complain through a claim
letter. The former option can never be recommended. Complaint is basically unpleasant, therefore,
should be based on the following points:

1. Statement of claim, supported by facts and figures.
2. Indication of loss and inconvenience.
3. Request for explanation of the cause.
4. Emphasis on quick action.
5. Suggestion for reasonable adjustment.
6. Courteous and non-accusatory words.

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