Q. How can inquiry letter be made effective? Discuss the kinds of inquiry letters.

Q. How can inquiry letter be made effective? Discuss the kinds of
inquiry letters.
Ans: INQUIRY LETTER:
A letter that asks information about persons, products or services or other matters is an inquiry
letter. The questions to be included in a good inquiry letter should be carefully planned. Following
are the suggestions for making inquiries effective.
1. Make questions specific, clear and courteous.
2. State each question in a separate paragraph and number the questions if appropriate.
3. Use a separate sheet of paper for listing the questions if they are in large number.
4. Carefully arrange the questions – generally with the easiest to answer sheet.
5. Word the questions in neutral way to that the reader is not influenced.
6. Word the questions to get more than ‘yes’ or ‘no’ answer if details are needed.

7. Word the question to get ‘yes’, ‘no’ or ‘don’t know’ answers, if numerous questions are to be
tabulated.
8. Express confidence in the reader.
9. Assure secrecy.
KINDS OF INQUIRY LETTERS:
Inquiry letters fall in three categories: 1. Trade inquiry, 2. Status inquiry and 3. General inquiry.
1. Trade Inquiry:-
A trade inquiry (or sales related inquiry) is written with the intention of making business deals with
the addressee. Such inquiry letters are written regarding products or services purchased or being
considered for purchase. The trade inquiries ask information about the supply of goods, availability of
goods, delivery time, leaflet or catalogue, quotations or price, method of transport, insurance, samples
and terms and discount, etc.
2. Status Inquiry:-
Status inquiry is written to know the financial position of some individual or firm usually
perspective buyer. Inquiries about the character, qualifications, experience and performance of the
applicant for job or membership may also be termed as status inquiries.
3. General Inquiries:-
General inquiry is made to get information about rules and procedures used in other organizations,
government policies, market conditions etc. General inquiry may also seek information for private or
business research. For example a firm may receive injuries for various data from students, teachers or
executives of other organizations.