What is meant by ‘Emotional Intelligence’ and ‘Emotional Quotient’? State any six social competencies associated with Emotional Intelligence. (May-2007)

INTERPERSONAL COMMUNICATION SKILLS
Question 7
What is meant by ‘Emotional Intelligence’ and ‘Emotional Quotient’? State any six social
competencies associated with Emotional Intelligence. (May-2007)
Answer
Emotional Intelligence: Emotional intelligence refers to the capacity to recognizing your
own feelings and those of others, for motivating yourself, and for managing emotions well
in yourself and in your relationships. It describes abilities distinct from but complementary
to academic intelligence, the purely cognitive capabilities measured by IQ. Many people
who are look smart but lack emotional intelligence end up working for people who have
lower IQs than they but who excel in emotional intelligence skills.
Emotional quotient inventory is designed to measure a nature of constructs related to
emotional intelligence. EQ is the ability to make and deeper connections at three levels:
with ourselves (personal mastery), with another person (one-to-one) and within
groups/teams. Our EQ or emotional intelligence is the capacity for effectively recognizing
and managing our own emotions and those of others. The wonderful thing about EQ,
unlike IQ which stabilizing when a person is around 18 years of age is that it can change.
A person today with a low EQ score on ‘empathy’ can have a higher ‘empathy’ score in
the future – if that person recognizes his/her limitation changes attitude, adopts a learning
strategy, and practices key listening and empathy skills.
Social competencies associated with emotional intelligence are as follows:
Social Awareness:
1. Empathy: Sensing others emotions, understanding their perspective and taking active
interest in their concerns.
2. Organizational awareness: Leading the currents decision, networks and politics at
the organizational level.
3. Service: Recognizing and meeting follower, client or customer needs.
Relationship Management:
1. Inspirational leadership: Guiding and motivating with a compelling vision.
2. Influence: wielding a range of tactics for persuasions.

3. Developing others: Bolstering others’ abilities through coaching, feedback and
guidance.
4. Change catalyst: Initiating managing and leading in a new direction.
5. Conflict management resolving disagreements.

6. Building bonds: Cultivating and maintaining a web of relationships.
7. Teamwork and collaboration: Cooperate and team building.